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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joelanda Solomon

October 14, 2026

5  out of  5
rating by Joelanda Solomon
"Jessica was my agent. We played phone tag for almost two weeks. Jessica was very patient with me. As of today I have excellent insurance with state farm. Not only auto insurance, I have renters insurance as well. She explained everything, whereas I understood. My only regret is, I wish I would have switched over sooner. Thank you Jessica you ROCK!"
We responded:
"Thank you, Joelanda, for the 5 star review. Phone tag can be a real sport, and Jessica will love hearing that her patience and follow through paid off. We are so glad she helped you land excellent auto and renters coverage and explained everything in a way that made it easy to understand. We appreciate you choosing Andrew Shaffer State Farm Agent, and we agree, Jessica rocks.
-Andrew"
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Jordan

October 8, 2026

5  out of  5
rating by Jordan
"Great people"
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Matt Holtzclaw

October 8, 2026

5  out of  5
rating by Matt Holtzclaw
"Alissa always answers my questions and concerns in a timely manner. 5 stars"
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fr mar

October 8, 2026

5  out of  5
rating by fr mar
"Alyssa helped our grandson with an SR22."
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jmar jmar

October 8, 2026

5  out of  5
rating by jmar jmar
"Alyssa helps us with all our insurance needs. The office staff is friendly as well."
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Captain

October 7, 2026

5  out of  5
rating by Captain
"The best State Farm agent in Ohio. Their staff (especially Jessica) have always been extremely helpful. They try always to get me the best insurance policies to fit my needs and budget. Couldn’t ask for a better group of people."
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Jonathan Hoelscher

October 2, 2026

5  out of  5
rating by Jonathan Hoelscher
"Highly recommend Alyssa at State Farm! ❤️"
We responded:
"Jonathan, thank you for the 5-star review and recommendation! Alyssa has a knack for turning great customer service into happy customers, and we’re lucky to have her on our team. At Andrew Shaffer State Farm Insurance Agency, we believe friendly, knowledgeable service should always be part of the experience. We appreciate your trust in Alyssa and State Farm, and thanks for spreading the word!
-Andrew"
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Craig Smith

October 1, 2026

5  out of  5
rating by Craig Smith
"Best insurance place around! Sarah is hands down the best agent i have ever worked with! Her professional demeanor and pleasant and warm appearance is top notch! Way to go!"
We responded:
"Craig, thank you for the incredible 5-star review! “Best insurance place around” is a title we’ll happily work to live up to. Sarah has a way of combining professionalism with a warm, welcoming approach, and we’re glad that made such an impression. At Andrew Shaffer State Farm Insurance Agency, we believe great insurance service starts with great people, and Sarah certainly sets the bar high. We appreciate your trust, your kind words, and the well-deserved shoutout to Sarah!
-Andrew"
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William Savage

September 30, 2026

5  out of  5
rating by William Savage
"Great job got just what I need"
We responded:
"William, thank you for the 5-star review! Getting you exactly what you need without making things complicated is a win in our book. At Andrew Shaffer State Farm Insurance Agency, we’re all about listening first, helping second, and making the insurance process as straightforward as possible. We appreciate your trust in our team and are glad we could get the job done!
-Andrew"
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William Savage

September 30, 2026

5  out of  5
rating by William Savage
"Thanks Sarah for your help!"
We responded:
"William, thank you for the 5-star review! Sarah strikes again—we’re glad she was able to help and make your experience a great one. At Andrew Shaffer State Farm Insurance Agency, helpful and friendly customer service is always the goal. We appreciate you taking the time to give Sarah a shoutout and for trusting our team!
-Andrew"
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Jace Craun

September 30, 2026

5  out of  5
rating by Jace Craun
"Sarah at the front desk is wonderful, helps me anytime I got questions and always friendly."
We responded:
"William, thank you for the 5-star review! It sounds like Sarah has mastered the perfect front-desk combination: answers ready, friendly attitude included. We’re glad she’s always there to help when questions come up. At Andrew Shaffer State Farm Insurance Agency, friendly, dependable customer service is a big part of how we take care of our customers. We appreciate your trust in Sarah and our team!
-Andrew"
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Melissa Salisbury

September 30, 2026

5  out of  5
rating by Melissa Salisbury
"I spoke to Sarah and she was so helpful and kind and took care of what I needed. Excellent customer service!"
We responded:
"Melissa, thank you for the 5-star review!
Sarah will be thrilled to hear this, she’s got a real talent for being both incredibly kind and impressively efficient.

We appreciate you choosing the Andrew Shaffer State Farm Agency for all your insurance needs, and we’re so glad Sarah was able to take care of everything you needed. If you ever have questions or want a quick coverage check, we’re always here to help.

-Andrew"
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Kacey Cupp

September 29, 2026

5  out of  5
rating by Kacey Cupp
"Switching my insurance was smoother than I expected. Jessica explained my options clearly helped me compare coverages without pressure and made sure there weren’t any gaps. My new premium was more affordable while keeping the coverages I needed. The whole process was fast and organized, and I felt supported from start to finish."
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Misty Grilliot

September 29, 2026

5  out of  5
rating by Misty Grilliot
"After dealing with confusing, coverages and slow support for my previous insure, switching was a breath of fresh air! Thank you Jessica Hammaker for all your help!!! ❤️"
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Patty Shroyer

September 29, 2026

5  out of  5
rating by Patty Shroyer
"Sarah A OK"
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Kari Cook

September 28, 2026

5  out of  5
rating by Kari Cook
"I just recently moved to Ohio and received fabulous service from Andrew Shaffers State Farm and they helped me save tons of money! Also a special thank you to Jessica for helping me!"
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Madge Stanley

September 24, 2026

5  out of  5
rating by Madge Stanley
"Sarah was super amazing super fast super quick no problems at all"
We responded:
"Madge, thank you for the super review! Super amazing, super fast, and super quick sounds like Sarah was firing on all cylinders. We’re glad she made everything easy and problem-free for you. At Andrew Shaffer State Farm Insurance Agency, we work hard to provide friendly, efficient customer service and make getting help as simple as possible. We appreciate your trust in Sarah and our team and look forward to being here whenever you need us!
-Andrew"
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Cameron Eisenhardt

September 23, 2026

5  out of  5
rating by Cameron Eisenhardt
"Andrew is more than an insurance agent. He cares about your family and your future, if your shopping for insurance try out Andrew Shaffer."
We responded:
"Cameron, thank you for the incredible 5-star review and recommendation! Insurance is about more than policies and paperwork—it’s about understanding the people, families, and futures behind them. At Andrew Shaffer State Farm Insurance Agency, we believe taking the time to listen, build relationships, and genuinely care makes all the difference. We’re grateful for your trust and for recommending Andrew and our team to others shopping for insurance. That means a great deal to us!
-Andrew"
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John Kern

September 16, 2026

5  out of  5
rating by John Kern
"I was looking to switch From State Farm when I got my new house, but after they took the time to explain everything in my policy and walked me through what I had, I couldn’t leave. The other companies I requested quote from only gave me a price and didn’t really explain what it all meant. When I asked questions. They were quick and didn’t seem to understand.

Best choice to listen to my agent and stick with the company that will be there when I need them thank you Andrew Shaffer State Farm, and Jessica!"
We responded:
"John, thank you for the incredible 5-star review and for giving us the opportunity to earn your business all over again. A reasonable price matters, but understanding what your policy actually does for you matters just as much. We’re glad Jessica took the time to walk through your policy, answer your questions, and make sure you felt confident in your decision. At Andrew Shaffer State Farm Insurance Agency, we believe a quote should come with a conversation, not just a number. We truly appreciate your trust in Jessica, our team, and State Farm, and we’ll work hard to continue being there when you need us.
-Andrew"
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Andrew Steenrod

September 16, 2026

5  out of  5
rating by Andrew Steenrod
"I highly recommend Andrew and his staff for all your insurance needs! They are always there when you need them! They are very professional and truly care about their customers! The best Insurance company I’ve had in my 30 years of needing it! Stay safe with Schaffer is truly said!"
We responded:
"Hi Andrew,

Thank you so much for your enthusiastic recommendation! We’re delighted to know that you and your family feel supported by our team. Being there when you need us is what we strive for, and your kind words truly motivate us to keep up the great work.

Warm regards,
Andrew Shaffer State Farm Insurance "
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Terry Fenton

September 16, 2026

5  out of  5
rating by Terry Fenton
"Added tremendous value to an existing policy and made sure I was protected in areas that I was unaware of. Andrew and his staff are always there for any questions that I have. They listen, explain their answers, and offer solutions."
We responded:
"Terry, thank you for the outstanding 5-star review! Finding value isn’t always about changing a policy, it’s about making sure you understand what you have and identifying areas where you may need better protection. We’re glad you felt heard, and we could answer your questions, explain your options, and offer solutions that made a real difference. At Andrew Shaffer State Farm Insurance Agency, we believe great customer service starts with good conversations and ends with customers feeling confident about their coverage. We truly appreciate your trust in our team!
-Andrew"
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Celeste Baughman

September 10, 2026

5  out of  5
rating by Celeste Baughman
"Jessica was very patient and helpful with me in deciding how I wanted my policies. She’s truly appreciated."
We responded:
"Celeste, thank you for the wonderful 5-star review! Insurance decisions deserve more than a rushed conversation, and we’re glad Jessica took the time to be patient, helpful, and make sure your policies were set up the way you wanted. At Andrew Shaffer State Farm Insurance Agency, we believe great customer service starts with listening and helping customers feel confident in their decisions. We truly appreciate your trust in Jessica and our team!
-Andrew"
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Melanie McBride

September 9, 2026

5  out of  5
rating by Melanie McBride
"I’ve been with State Farm for a few years now and the service I received was amazing. Jessica was very knowledgeable right on point with her information and got my issue addressed right away. Highly recommend."
We responded:
"Melanie, thank you for being with State Farm for the past few years and for the fantastic 5-star review! Knowledgeable, responsive, and right on point is exactly the kind of service we love hearing about. We’re glad Jessica was able to address your issue quickly and make it easy to get the help you needed. Whether it’s life insurance, accident insurance, vehicle insurance, or renter’s insurance, the team at Andrew Shaffer State Farm Insurance Agency is committed to making insurance straightforward and providing service you can count on. We truly appreciate your recommendation and your continued trust in Jessica and our team!
-Andrew"
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James Ross

September 3, 2026

5  out of  5
rating by James Ross
"Alyssa helped me swap vehicles easily and smooth"
We responded:
"James, thank you for the 5-star review! Swapping vehicles shouldn’t feel like a complicated process, and we’re glad Alyssa made it easy and smooth from start to finish. At Andrew Shaffer State Farm Insurance Agency, friendly service and making things simple for our customers is always the goal. We appreciate you trusting Alyssa and our team to take care of you!
-Andrew"
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Darrell Branscum

September 1, 2026

5  out of  5
rating by Darrell Branscum
"Exceptional customer service. Was easy to work with and get all my services switched over."
We responded:
"Darrell, thank you for the 5-star review! “Exceptional” is a word we never get tired of hearing when it comes to customer service. We’re glad our team made switching your services easy and provided a smooth experience from start to finish. At Andrew Shaffer State Farm Insurance Agency, we believe great service should make things simpler, not more complicated. We appreciate your trust in our team and are glad to have you with us!
-Andrew"